Back when jWAG was formed in 2010, the common mantra touted by many online marketers was that "the money is in the list." The list, at the time, was a reference to the number of people on your email list. Since then, we now have the ability to reach customers through many other list methods, including Facebook retargeting lists, Google AdWords remarketing lists, and even push notifications through custom apps that people download. So many online marketing opportunities exist now tha... VIEW FULL GOLD NUGGET
In yesterday's Nugget, I gave you 4 ways to prepare for ecommerce. Long before you get to the ecommerce state, you need to have a perfectly working website that reflects how your business operates and the customer service you provide. To help you achieve that today, I'm giving you 5 ways to improve your website.
I've often said that a website needs to provide customer service features that mimic the service that you offer in a store. Today, I'm going to specifically explain one of those feature you should strive for.
In-Store Customer Service
Think about the following scenarios for a moment.
Scenario 1: A customer is shopping in your store and tells your sales associate that they like the way you've recently remodeled the store.
Don't want to read? This week you can also watch the video recording of this review here!
This is the weekly #FridayFlopFix edition of the Daily Golden Nugget. Every Friday, I search for a really bad website in a random town, and provide ideas for how to fix all of its flops.
This week when I searched Google for "jewelers Scottsbluff, NE" I saw these results:
In this edition of #ThrowbackThursday, I'm jumping back 4 years to August 9, 2011 to my topic of conversion rate optimization.
What's A Conversion?
A "conversion" refers to some type of customer interaction that results in the capture of the customer's identity, usually their email address. E-commerce sites also measure conversions according to the number of online sales they have. VIEW FULL GOLD NUGGET
While it's customary for people to take long holiday weekends off from work, your website is never closed. The first impression that your website makes is as important as that first greeting when a customer walks into your store.
This is my Friday Website Review edition of the Daily Golden Nugget. I write these reviews to demonstrate live examples of both good and bad retail jewelry websites. I never know where these reviews will end up and I try to be as impartial as possible when writing them.
Welcome to the Friday website review, where every week I randomly review the website of a local retail jewelry business somewhere in the US. The goal is to find something good, or bad, that we can all learn from and apply to our own business.
For this week's review, I'm heading over to Washington state and searching for "fine jewelry stores bellevue wa." When doing these searches, I always use the Google Chrome browser in incognito mode. This allows me to see non-personalized search results.
Perhaps one of the most heated website design debates I've read recently was about the use of CAPTCHA on website forms. You know what CAPTCHA is, right? It's that annoying string of characters or words you have to retype before you can submit a website form.
CAPTCHAs are used to prove that a real person is submitting the form on your website rather than a computer program. Spammers use automated programs to send solicitations through your website forms. The reason behind this Nugget in the first place is a recent flurry of s... VIEW FULL GOLD NUGGET
Ask someone for their cell phone number and they immediately think you will send them spam text messages.
Ask someone for their email address and they immediately think you will waste their time and send spam emails.
The internet gets clogged with spam emails every day. We directly track and block about 75% of email traffic every day because it's all spam.
Google has a dedicated department to fight "Web Spam" and all things that cause any type of digital interaction that will annoy people. This team helps to control the built in filters that block troublesome websites.
One of the things they watch out for are websites that plainly show email addresses. Freely posting your email address as bob@jewelrystore.com will invite spam. Malicious email com... VIEW FULL GOLD NUGGET
"...articles are easy to follow and seem to have information one can use right away." -Ann, Gallery 4, Hamden CT
"...serious kudos to you. We love your straight talk, pertinent information and plain language. I don't know how many industries have something of jWAG's caliber available, but I learn from the emails every day. Really, really nice work, and very appreciated." -Cheryl Herrick, Global Pathways Jewelry
Don't want to read? This week you can also watch the video recording of this review 
