Improve Your Jewelry Business | Jewelry Industry Newsletter

Your success on social media is related to the amount of time you spend engaging with your customers. I like to think of social media as the online version of a business networking event. Plenty of people attend business networking events with grand notions of meeting new business partners only to get there and stand on the sidelines, or quietly sit at a table without working the room.

At some local networking events, you might have the opportunity to hand out ...
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AT: 03/28/2016 07:32:49 AM 0 COMMENTS

TAGS: CUSTOMER EXPERIENCE, CUSTOMER INTERACTION, CUSTOMER REACH, CUSTOMER RETENTION, FACEBOOK, FACEBOOK BUSINESS PAGE, FACEBOOK BUSINESS PAGES, FACEBOOK FAN VALUE, FACEBOOK FANS, FACEBOOK MESSAGES, FACEBOOK PAGES APP, FACEBOOK POSTS, FACEBOOK REACH, FACEBOOK SHARING, FACEBOOK STATUS UPDATES, FACEBOOK UPDATES, JEWELERS, MOBILE DEVICES, RETAIL JEWELRY STORE, SOCIAL MARKETING, SOCIAL MEDIA, SOCIAL MEDIA FOR JEWELERS, SOCIAL MEDIA MANAGEMENT, SOCIAL MEDIA SYSTEMS, SOCIAL NETWORKING PROFILES, TWEETS, TWITTER, TWITTER FOLLOWERS

RELATED TOPICS: Jewelry Websites, Social Media

Monday, March 07, 2016

Facebook Messages: Your New Customer Service Channel

by Matthew Perosi

Once upon a time, Facebook was the social network for college friends only. Then it was opened up to anyone to join. It was a free-for-all of friends keeping in touch without any special filtering getting in the way of seeing your friend's status updates.

When they let businesses join, there was a sudden surge of unwanted solicitations and plenty of users complaining that they were seeing too many business posts in their news feed. As is all things internet related, businesses viewed Facebook as t...
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AT: 03/07/2016 01:27:50 PM 0 COMMENTS

TAGS: FACEBOOK MESSAGES, FACEBOOK PAGES APP, BONDING WITH CUSTOMERS, CONTACT FORM, CUSTOMER EXPERIENCE, CUSTOMER INTERACTION, FACEBOOK BUSINESS PAGE, FACEBOOK PAY TO PLAY, FACEBOOK PROFILES, FACEBOOK REACH

RELATED TOPICS: Social Media, Facebook Business Pages

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